FAQS

Frequently Asked Questions

The tag is different than the size I ordered. Was I shipped the wrong size?

We work with a number of international design houses, and their sizes are different than standard US sizes. We adjust the sizes on our website to match US sizes. Don't worry if your clothing item has a tag that is different than the one you ordered. Try it on first and see if it fits. If the fit is not right, please refer to our Try and Exchange Policy here.

Do we ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you directly. 

How long will it take for my products to reach me?

Orders are shipped within 72 hours after being placed. This is not the delivery date. We cannot guarantee a specific day of arrival. On average it will take 1-4 weeks to arrive, and in very rare cases will extend past 4 weeks based on your country and postal service hours. You can find out more on our Shipping Details page.

Do we accept PayPal?

Yes, we accept PayPal, all major credit card companies, and Apple Pay. If you have more questions, you can visit our Contact Us page for this specific matter. We know how frustrating it can be to not be able to purchase something you want because of the lack of a credit/debit card.

info@classicocristallo.com 

Will my items be delivered in one package?

If you order multiple items, it is very unlikely that they will be shipped in a singular package. We have a number of different design houses and distribution centers in different parts of the world, and not all clothing items come from the same place. To make sure you receive your clothes as soon as possible, we ship individual items as soon as we receive them. If clothing items are packaged separately, we will give you the tracking information on each package. If you ordered multiple items but you do not receive them all at once, don't worry, the other pieces are on the way. If you are still worried about your order, please contact us at info@classicocristallo.com and we will be happy to look into it for you.  

Where do my items come from?

We work with a number of design houses and fulfillment centers that are located around the world. To make sure we always have the best and most noticeable products, we look across the globe for talented designers to collaborate with. This means that the location of production is different for each piece of clothing. We primarily work with businesses in the USA, UK, Canada, Asia, and Australia.

What do I do if my order arrives defective/damaged?

If your item arrives defective or damaged, trash it or do with it as you please. Email us at info@classicocristallo.com, let us know what happened and include a picture of the defective item and we will help you immediately. Email us for any further questions.

What currency do you accept?

Currently, all of our prices and products are in USD.

Orders

How do I buy an item/make an order?
Find the product you like, click the "BUY NOW" button, go through our simple checkout, and we will handle the rest! :)

I’m getting an error when I’m trying to place my order, help!? 
First, make sure you've filled all the order details out properly including your name, address, and payment info. Still not working? Is your order timing out? If you have a slow internet connection, it can take while for the order to submit. Try giving it more time, or try to find an area with faster internet. If you are still having issues, please mail us and we will respond as soon as we are able.

How do I make changes to my order?
If you've already paid for your order and need to 
change your delivery address or product size, you have 1 hour from when the purchase is made to contact us by email. Please include your order number and the changes you need to make. During this 1-hour time frame, we should be able to change your delivery address or sizes.

sales@classicocristallo.com

How do I cancel my order?
If you need to cancel an order, please contact us by email within 1 hour of the purchase, as we are unable to change the status of your order once it has left our distribution center.

sales@classicocristallo.com

I made multiple orders, can I combine them? 

Unfortunately we cannot combine separate orders after they have been combined. We also cannot guarantee that multiple items on a singular order will be packaged together. We have a number of different design houses and distribution centers in different parts of the world, and not all clothing items come from the same place. To make sure you receive your clothes as soon as possible, we ship individual items as soon as we receive them. If clothing items are packaged separately, we will give you the tracking information on each package. If you ordered multiple items but you do not receive them all at once, don't worry, the other pieces are on the way.

Rewards 

HOW DO I PARTICIPATE?

Joining is easy! Just click the "Create An Account" button to get started. Once you're registered with our store, you'll be able to start accruing points right away.

HOW CAN I EARN POINTS?

You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. Make sure to check back often, as we're always adding new great ways to to earn points!

WHAT CAN I REDEEM MY POINTS FOR?

Points can be redeemed for discounts on future purchases.

HOW DO I REDEEM MY POINTS?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

HOW DO I CHECK MY POINTS BALANCE?

Your up-to-date points balance is always displayed in the top of the reward points popup.

DOES IT COST ANYTHING TO BEGIN EARNING POINTS?

Absolutely not! All you need is your name and email to create a rewards account.

DO I HAVE TO ENROLL OR REGISTER IN INDIVIDUAL PROMOTIONS?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?

You should receive points in your account instantly once you complete a promotion!

DO MY POINTS EXPIRE?

Nope! Your points will never expire.

WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?

When you return an item, you lose the associated credit you originally earned by buying the item. For example: let's say you had previously spent $50 towards a "spend $50, earn 500 points'"promotion, and you decide to buy another $50 item, which bumps your order total to $100. This would bring your point total to 1,000 points. If you decide to return the additional item, your point total would go back down to 500, just as if you had not purchased the item in the first place.

HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY POINTS?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

info@classicocristallo.com

I'M VERY CLOSE TO EARNING A REWARD. CAN I BUY EXTRA POINTS TO GET THERE?

The only way to earn rewards points is to complete approved activities, reward points cannot be purchased outright. Once your earn enough points, you can redeem any of the awards you see listed on the 'Get Rewards' tab.

WHAT IF I DON'T WANT TO RECEIVE PROMOTIONAL EMAILS?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those anymore, just click the 'Unsubscribe' button when you receive your next email.

How can I become a sponsored influencer and/or model? 

If you are interested in a sponsorship, let us know and we can work with you! The only requirement for being an influencer and/or model is that you must have at least 70k followers on any major social media platform(s). Also, your engagement levels have to be real/complimentary to your following. Email us at pr@classicocristallo.com and we will be sure to let you know if you're applicable.

Why was I refunded?

In most cases, this will never happen. However, there are some instances where a certain product is selling too fast, multiple orders come in at once, and your order gets mixed up in the system. If your order was refunded, this is the most likely case. Please contact us for a discount code for your next order!

Will you restock? (‘Out of Stock - Sold Out’ Trouble)

Almost everything on our site is limited edition. Only in rare cases are items restocked. If you find a style you like, get it while you can because it may never return. If you have any more questions concerning this, please email us.

info@classicocristallo.com

Will my order be tracked?

Yes! No matter where you live your order will be tracked so you can keep tabs on your new items until they reach your front door! In rare cases, packages may not have a tracking number if you happen to be involved in one of those instances, please contact us if you have any questions.

Note: There are some countries (i.e. Germany) that do not allow us to have a tracking code. If you are in one of those countries we apologize. Email us to let us know if we can help in any way. 

info@classicocristallo.com 

How do I track my order?

You can check the status of your order at any time by visiting our Track My Order Page and throwing in your tracking number.

Do you sell my details to any other companies?

Never, we value your trust. Your personal details will never be sold to third parties. 

What does being processed mean? 

We have received your order and are preparing your order for shipment.

More Questions?

Check our Contact Us Page

 

info@classicocristallo.com